R & J CustomsCustom orders: how it works
Need a personalized tumbler, custom apparel, a business sign or an engraved gift? Our ordering process starts with a quote so you can review the price and details before committing. The website request form does not collect payment.
Request one-of-a-kind gifts, team apparel or merchandise for your business. Final availability and pricing depend on your project.
After confirming the final order, all custom work requires payment in full before production starts. No deposits.
We'll discuss available shipping options, any delivery charges and pickup arrangements as part of the quote.
Five steps from idea to finished product
- 1
Choose your product or design
Browse shirts, hoodies and hats, custom tumblers, engraved gifts, signs and decals, or business printing. Your own idea is welcome too.
- 2
Send us the details
Use the secure online quote form. Include product type, quantity, sizes or colors, personalization, any deadline, and shipping or pickup preference.
- 3
Review the final quote and artwork
We'll discuss product availability, design feasibility, production estimates and the final amount, including applicable taxes and delivery charges. Confirm the details before your order is accepted.
- 4
Pay in full before production
After you approve the details, we arrange payment of the entire invoice. No deposit or split payment is required. Online checkout is not available yet.
- 5
Production, shipment or arranged pickup
We begin custom production once payment is confirmed. If shipping is arranged, tracking can be shared when available. Local pickup is by arrangement at our Cokato location.
Ready to start your quote?
Send a custom request in minutes. No payment is taken and no order is placed until the details are confirmed with you.
Request Your Custom QuoteBrowse Design GalleryFrequently asked questions
When do I pay for a custom order?
Payment in full is required once you approve the final product, artwork, quantity, pricing and fulfillment details, and before custom production begins. We do not take deposits.
Can I pay directly on the website right now?
Not yet. The website currently collects inquiries and quote requests, not payments. We will explain the available payment arrangements when the final quote is approved.
How are prices determined?
Pricing depends on the product, materials, size, personalization, artwork and quantity. Applicable taxes and any shipping charges are included when we confirm your total. Quote requests are free.
Can I order a single gift or a bulk business order?
You can inquire about individual personalized items and bulk orders for a business, team, club or event. Tell us how many you need and we'll review the options.
Can I use my own logo or artwork?
Yes, if you own the artwork or have permission to use it. You can also explore our design gallery. The current quote form does not have file uploads; we can arrange to review artwork when we follow up.
Can we make changes to the design?
Tell us what you want adjusted before confirming the final order. We review requests individually, including any effect on price, materials or production time.
How long does it take to finish an order?
Timing depends on the products, quantity, design and current workload. We'll discuss an estimated schedule when quoting; delivery and production dates are not guaranteed. Let us know if you have a specific deadline.
Can you ship my order?
Select shipping in your request and supply the destination. We confirm availability and shipping charges before the order is accepted. Tracking is shared when available, but automatic tracking emails are not active. See our shipping and pickup policy.
Where can I pick up an order?
Local pickup is arranged at 170 Broadway Ave South, Cokato, MN 55321 after your order is ready. The retail storefront has not opened; planned hours are Monday–Friday, 9 AM–3 PM Central, with an opening date to be announced. Please arrange visits or pickups first.
How do I check on an order or ask a question?
Contact randjcustoms2024@gmail.com or 763-732-8372 and include your name and project details. Automatic customer order-status tracking isn't enabled yet.
Still have questions?
R & J Customs · 170 Broadway Ave South, Cokato, MN 55321
randjcustoms2024@gmail.com · 763-732-8372